Shipping policy

At Hollis & Fern, we aim to deliver your order as quickly and reliably as possible.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Order cut-off time: Orders placed before 5:00 PM (AEST) are processed the same business day. Orders placed after this time are processed the next business day.

During periods of high demand, processing may take up to 7 business days.

Delivery Time

Once your order has been processed, delivery usually takes 4–9 business days (Monday–Friday).

Estimated Total Delivery Time

5–12 business days (this includes both processing and delivery time).

Shipping Costs

• All orders: Free Shipping – Tracked

All shipments include tracking, so you can follow your order every step of the way.

Shipping Locations

We ship products from several different warehouses, depending on product availability.

Delivery Areas

We currently ship across Australia.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email containing a tracking number. Tracking information may take 1–3 business days to update after dispatch.

Delivery Delays

Delivery times are estimates and may vary due to external factors, such as:

• Carrier delays

• Weather conditions

• Peak periods and seasonal demand

• Logistics or customs clearance issues

If your order is significantly delayed, please contact our customer service team.

Incorrect Address Details

Please make sure all delivery information is correct at checkout. We are not responsible for orders delivered to an address incorrectly provided by the customer.

Lost or Stolen Packages

Hollis & Fern is committed to ensuring your order reaches you. If your package goes missing in transit, please contact our customer service team so we can look into it.

Contact Details

Online store operator: Jex E-commerce LLC
Email: concierge@hollisandfern.com
Phone: +61 (08) 6835 7286
Registered office: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States